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Revised opening hours for Millgates - Hempnall

This is for the collection of any prescriptions:

Monday 9am-6pm*

Tuesday 9am-12pm

Wednesday 3pm-6pm

Thursday CLOSED

Friday 9am-6pm*

*Please note that the Surgery will be closed between 1pm and 2pm on these days for staff lunch break.

Old Mill branch will be closed between 12.30pm and 2pm on Mondays and Wednesdays  for Staff Meetings.


If you are unwell and have recently travelled to an area affected by Coronavirus or met someone who has, please DO NOT visit the surgery.  Please call 111 who will then advise you.  If you are advised to contact us, please call and tell the receptionist of your possible Coronavirus contact.


Everyone in the practice now has a named GP.  If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.


Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded.  The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act. 

Accessible Information Standard

The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand.  Please inform us if you have any communication support needs.  

For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.

Patient Participation Group – Old Mill and Millgates Medical Practice

commentsThe group was founded in June 2011 with the aim of bringing the patients and practice closer together, striving to offer the best possible service to all patients registered in this practice.  It consists of 15 members of which the following were voted in as:

  • Barry Tarling Chairman
  • Elaine Bounds Secretary
  • Grace Cheese Treasurer

All members are patients of the Practice with about 50% generally attending the Poringland site and 50% at Hempnall.

The group meets on average every two months and holds open evenings when all patients are invited to attend.  Come along to the open evenings to listen to the speakers arranged by the PPG or, in a general open meeting, come along to let us know what you would like from the PPG and Surgery generally. 

New Members

We are always looking for new members.  The group meets between 7:00pm and 8:30pm about every two months.  This time was chosen so that patients working or attending school can come and we start and finish promptly so that carers and parents can arrange cover for that time.  Everyone is welcome and it helps us to have the views of patients from a wide variety of backgrounds.  The meetings are normally in one of the surgeries or a local village hall so there is disabled access.

If you would like to join or just attend one meeting to see what it is like then contact Wayne Rawlings on 01508 492929 to get the date and venue of the next meeting. 

You can learn more about the role of PPG's at  

or at

Have your say

If you have anything you would like to say to the PPG then please contact them on  you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


The PPG constitution document can be found here Constitution Document

Next General Meeting

Our next meeting is to be on  the 18th March 2020 at Millgates Surgery, Hempnall.  All patients welcome.



The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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