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Revised opening hours for Millgates - Hempnall

This is for the collection of any prescriptions:

Monday 9am-6pm*

Tuesday 9am-12pm

Wednesday 3pm-6pm

Thursday CLOSED

Friday 9am-6pm*

*Please note that the Surgery will be closed between 1pm and 2pm on these days for staff lunch break.

Old Mill branch will be closed between 12.30pm and 2pm on Mondays and Wednesdays  for Staff Meetings.


If you are unwell and have recently travelled to an area affected by Coronavirus or met someone who has, please DO NOT visit the surgery.  Please call 111 who will then advise you.  If you are advised to contact us, please call and tell the receptionist of your possible Coronavirus contact.


Everyone in the practice now has a named GP.  If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.


Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded.  The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act. 

Accessible Information Standard

The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand.  Please inform us if you have any communication support needs.  

For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.

Latest News

Key Workers can be tested for Coronavirus at a local booking centre and by using a local booking service.  For more information go to: Key Worker Testing in Norfolk 

For general advice on Coronavirus visit ht

Prescription Fees will increase to £9.15 per item from the 1st April 2020.

Electronic Prescription Service is available - Please ask a member of the dispensary team or your pharmacy if you wish to use this service.

Old Mill & Millgates have been accredited as a Military Veterans Friendly Practice.

Accessibility Standards - do we communicate well enough with you? If not please inform us how you would like us to communicate with you.

Have we got your mobile number to text confirmation of your appointments?

Where’s the quickest way to find urgent health care when your GP is not available?

NHS South Norfolk Clinical Commissioning Group has issued some really helpful advice about where to find ‘urgent health care’ when your GP is not available.

If you’re poorly or you’ve suffered a minor injury, the first port of call is usually your GP. But here are some other good ways to find the healthcare you need.

Try your pharmacy – great for coughs, colds and other minor illnesses

Phone 111 – 111 is the local NHS advice line with trained staff to advise the best course of action. 111 is also the number to call for the out of hours GP service. If you don’t need to see a GP, of course the 111 staff will offer you the advice you need.

Walk-in centre. Norwich’s NHS walk-in centre is at Rouen House, Rouen Road, Norwich, NR1 1RB. It is open from 9am-7pm, 7 days a week. For more information click on our 'opening times' tab at the top of the page and select the 'when we are closed' tab.

Please help the NHS by using services wisely this winter

All patients welcome!!!

The Patient Participation Group plays an important role in the practice providing a voice for patients especially when the Practice is considering service provision. They also devise the patient surveys in order to gain as many views and opinions as possible. If you are interested in joining us the PPG would love to hear from you. We especially need representatives from the groups below: -

Are you?
- Between the ages of 17 - 40 years old?
- Or 85 years old and above?
- Pregnant?
- From a minority ethnic group?

Do you have any of the following conditions?
- Asthma?
- A weight problem?
- Depression?
- A learning disabillity?

The meetings are normally in one of the surgeries or the large open meetings are at a local village hall. There is disabled access for all events. If you would like to join or just attend one meeting to see what it is like please contact Reception on 01508 492929 for more information.

The Friends and Family Test is now available on the website

The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.  It is based on one simple question:

"How likely are you to recommend our service to friends and family if they needed similar care or treatment?" it then goes on to ask you to "please tell us the main reason for selecting your statement" The feedback will help us to learn more about what you think of your experience, what you like and what you think we could improve. Ultimately you are helping us to make changes that will ensure we can offer the best possible care.

You can leave your comments anonymously but you will have the opportunity to leave your contact details if you prefer.  If you do we may get in touch with you to talk about your feedback so we can better understand your views. 

The results of the Friends and Family test will be published online so you can see how we are doing. No comments will be included unless we ask for permission from you first.  All contributions will remain anonymous.

If you would like to complete the survey you will find it under the 'Have your say' heading on the right hand side of the home page. Thank you

Urgently Searching for All Carers

Do you care for someone?  Would the person you care for have difficulties if you were ill?  If so we need to note this is your medical records, by so doing we can ensure that you receive the necessary care, such as being offered a flu vaccine each year and regular medical checks.  Also, by knowing how many carers are registered with us we can try to ensure that the appropriate services are engaged or remain in the local vicinity.

You can inform us by simply telling the receptionist or the clinician you next see or you can email us on  Please place the word 'carer' in the subject matter and type in your name, address and date of birth along with the name of the person you care for (this person does not need to be registered here).


Health News from the BBC and the NHS

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