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Revised opening hours for Millgates - Hempnall

This is for the collection of any prescriptions:

Monday 9am-6pm*

Tuesday 9am-12pm

Wednesday 3pm-6pm

Thursday CLOSED

Friday 9am-6pm*

*Please note that the Surgery will be closed between 1pm and 2pm on these days for staff lunch break.

Old Mill branch will be closed between 12.30pm and 2pm on Mondays and Wednesdays  for Staff Meetings.


If you are unwell and have recently travelled to an area affected by Coronavirus or met someone who has, please DO NOT visit the surgery.  Please call 111 who will then advise you.  If you are advised to contact us, please call and tell the receptionist of your possible Coronavirus contact.


Everyone in the practice now has a named GP.  If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.


Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded.  The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act. 

Accessible Information Standard

The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand.  Please inform us if you have any communication support needs.  

For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.


The appointments within this practice work as follows:

circled_dayNurse Practitioner

Pre-booked and book on the day appointments available for both the mornings and the afternoons.

Please remember the nurse practitioner is qualified to see almost all types of illnesses and has the back-up of the duty doctor throughout the day for advice if she should need it.

Certificates: although nurse practitioners are not allowed to write certificates, if she feels a certificate is required she will ask the duty GP to write one for you.

GP Mornings

A GP (not necessarily the same one each week) will be available to do a limited open system from 08:30 at both sites each morning. Once these appointments are taken you will be offered the following: 

  • an appointment in the open system at an alternative site if there are any available,
  • an appointment with the nurse practitioner if available,
  • a routine appointment with a GP at a later date,
  • and if none of these options are suitable you will be advised to ring the following morning but there is a risk that the open surgery is full again during busy periods,
  • always tell the receptionist if your problem is medically urgent, they can seek the advice of a GP.

GP Afternoons

These are all pre-booked appointments but they can be booked up to six weeks in advance.

If you have a problem which cannot wait until the following morning you will be offered an appointment with the nurse practitioner if she is available. Please tell the receptionist if your problem is medically urgent, if an appointment is not available they can seek the advice of a GP.

Phone Lines

These are particularly busy first thing in the morning.  Please keep holding, the receptionists will be working as fast as possible to respond. 

Extended Hours

These sessions are held on a Monday and Tuesday at both sites with a GP.  Please tell the receptionist if you particularly need an appointment after 18:00.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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