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Revised opening hours for Millgates - Hempnall

This is for the collection of any prescriptions:

Monday 9am-6pm*

Tuesday 9am-12pm

Wednesday 3pm-6pm

Thursday CLOSED

Friday 9am-6pm*

*Please note that the Surgery will be closed between 1pm and 2pm on these days for staff lunch break.

Old Mill branch will be closed between 12.30pm and 2pm on Mondays and Wednesdays  for Staff Meetings.


If you are unwell and have recently travelled to an area affected by Coronavirus or met someone who has, please DO NOT visit the surgery.  Please call 111 who will then advise you.  If you are advised to contact us, please call and tell the receptionist of your possible Coronavirus contact.


Everyone in the practice now has a named GP.  If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.


Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded.  The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act. 

Accessible Information Standard

The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand.  Please inform us if you have any communication support needs.  

For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.

Duty of Candour

Duty of Candour

When things go wrong!

At Old Mill and Millgates Medical Practice we endeavour to provide a first class service at all times . However we accept that sometimes things go wrong and the service we provide falls short of our standards and your expectations.

We would like to assure you that we promote a culture that is open and honest, a policy that applies to all our team irrespective of what role you undertake.

We would like to make a promise to you that if we make a mistake we will:

  • Inform patients in a timely manner when safety incidents occur that will affect them.
  • We will provide a written and truthful account of any incident, giving details of any investigations and enquiries we might have made.
  • We will provide a written apology.
  • We will provide support if you are affected directly by an incident.

We will be governed by the following principles:

Openness: Enabling concerns and complaints to be raised freely without fear and questions asked to be answered.

Transparency: Allowing information about the truth, about performance and outcomes to be shared with staff, people who use the service, the public and regulators.

Candour: Any person who uses the service and harmed by the provision of a service provider is informed of the fact and an appropriate remedy offered, regardless of whether a complaint has been made, or questions asked about it.

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