This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.



Everyone in the practice now has a named GP.  If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.


Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded.  The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act. 

Accessible Information Standard

The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand.  Please inform us if you have any communication support needs.  

For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.

Welcome to the Old Mill and Millgates Medical Practice Website

 We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. Our practice mission is to provide a high standard of patient centered medicine both clinically and administratively, to our local community, delivered in an effective and equitable manner. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

The Norfolk Deaf Association (NDA)

It is the leading local charity, solely dedicated to improving the lives of people with all degrees of hearing loss by promoting better awareness and understanding of the issues affecting the hard of hearing.

Their many services include:

  • NEW Aural Care Service
  • Hearing Support Service (home visits, mobile and community based clinics)
  • Assistive Listening Technology Clinics
  • Befriending service (one to one & group support)
  • Tinnitus Support Group
  • NNUH Audiology Clinics

They also offer Hearing Loss Awareness Training and British Sign Language Courses.

They are there to help the Norfolk community, their key objective is to provide high quality information, support, awareness and communication services. 

Here is a link to their home page:


In response to patient suggestions we have made more appointments available to pre-book.

This will mean that it is unnecessary to ring first thing in the morning to arrange a routine appointment.

For all urgent same day appointments please continue to contact the Practice on the day.

We will be offering a range of appointments with various clinicians to include:

  • Nurse Practitioner
  • Emergency Care Practitioner
  • Practice Nurse

These clinicians have access to a doctor should here be a need to refer a patient for further care.

Our Reception team have been trained to signpost patients to the most appropriate clinician.  In order to do this effectively they have been asked by our doctors to ask patients what their presenting condition is.


Our Practice is engaging in a pilot scheme providing improved access for patients to a range of healthcare professionals.  Working within a group of eight local Practices, we will be offering a range of appointments each weekday evening between 18:30 and 20:00 and during selected times at weekends, to registered patients, in at least one of the participating Practices.  Please contact our reception team at Old Mill or Millgates for more details. 

Care Quality Commission (CQC) Inspection 14th June 2017

The Practice CQC inspection took place on 14th June 2017, the results can be seen on the link below.  Many thanks to all of those patients who took the time to complete the questionnaires and speak to the inspectors and special thanks to the PPG for all of their help.

(Site updated 21/01/2020)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical record
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website