Noticeboard

NAMED GP

Everyone in the practice now has a named GP. If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.

CCTV

Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded. The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act.

Accessible Information Standard

The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand. Please inform us if you have any communication support needs.

For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.

Practice Survey Reporting

We recently ran a survey in the practice in which we were looking for your views on what you thought about being kept waiting for your appointment when a GP is running late. The report of those results is now available for you to view. Patients Survey results - When a GP is running late

Friends and Family Feedback

We have had many positive pieces of feedback when you are completing the friends and family forms, thank you.

Some of you have also said that you feel frustrated when there are not appointments available.

We are listening to your comments and this is what we are doing:-

We are currently analyzing our appointment system. We are collecting data in all aspects of our planning schedule. This will enable us to ascertain just where our demand is and how best to meet that demand.

Many thanks for all of your comments.