Comments from Patients

General Comments

 

Comments with a Positive Feel

 

Relating to methods of ordering

 Have continued picking up by repeat slip for convenience.

 

Relating to service 

Excellent service every time

A1

 

Relating to staff

All Ok.  Happy with everyone.

Great job, couldn’t do without you.

Extremely satisfied.  Always very helpful and lovely.  Marie and Jodie are absolutely brilliant!

Always very satisfied.  Very friendly staff.

All staff very helpful. 

I would like to thank the staff for all their help and kindness.  Also very professional.

Excellent service, all staff very helpful. 

They are all very helpful. 

Service excellent, staff very helpful

Helpful, efficient staff in pharmacy/dispensary.

Very efficient staff.  Cannot be improved upon.

Very lovely staff, nothing too much trouble. 

Phone and calling in are both met with welcome/courtesy.  Thank you. 

Efficiency and friendliness of staff.

Very helpful.

 

Systems

 

I would use on line if it was straight forward – never really had a need till now.

 

General 

Very good!!

I think it’s ok and works well. 

Excellent service thank you.

 

Very happy.

Excellent.

Very happy. 

Excellent 

Hard to beat. 

Very good 

Very good surgery and lovely people.

Thank you, it is lovely having a dispensary on site.

No problems.

Very good 

Well satisfied 

Very happy with service.

All very good.

Am happy 

I have no complaints about the service and am about to start using the online service to order.

Brilliant system and fantastic service.

I am amazed at how the dispensary team manage to give such a sterling service in the cramped facility they dispense from.  On top of that they are a very cheerful lot and exhibit endless patience towards their patients!

 

Comments with a negative feel

 

Systems 

Sometimes I need to get something but the computer won’t let me and I have to add something I don’t really need.

I would rather order by phone after 6pm (free home).  I believe I have always been articulate enough to do this.

Occasionally 48hrs is not enough, will delay in drug supply.

 

Dispensary

Good service although dispensary quite messy.

The pharmacy needs more space – as if you didn’t know!!

 

Issued Amounts

Would like to be able to order more than one month at a time.

 Good service but would like 3 monthly prescriptions not monthly, many thanks.

 Some pills I take one a day come in packs of 56, others come in packs of 28 – cannot order some of the 28s until certain date and it is difficult to keep up!

 

Staff

Dispensary staff not always as approachable/friendly as I would expect – appear pushed for time.

You spend too much time looking for prescriptions.

 

General

During the past 3 months I have only requested those medicines that I was short of.  This month, February, I requested only 2 items instead of 4.  When I went to collect them there was only 1 item in the package.  The dispenser had to complete the order.  Last month I requested 2 items only.  I received 3 items.  When I submit my renewal request I took those items that I need thus ? items I do not require I put a X thus against.  This is my only criticism.

 

Many thanks to all of you who have commented.