Our next PPG meeting is on Wednesday 28th June 2017, 7.30pm at Hempnall Surgery
The next open evening is entitled 'Heart Disease' and is to be held on Tuesday 25th April 2017 at the Mill Centre, Hempnall, All welcome.
Everyone in the practice now has a named GP. If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.
We recently ran a survey to find out how you felt about being kept waiting for your appointment when a GP is running late. Click the 'Survey report' section in the right hand column to see the report. A big thank you to all those who participated, your feedback is very important to us.
Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded. The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act.
The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand. Please inform us if you have any communication support needs.
For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.
MBChB DA FPC MRCGP
Clive Waterhouse is 56 years old and qualified MB ChB in Leeds in 1987. He also has DA, and DCH qualifications. After completing a VTS in Aberystwyth Clive joined a suburban Norwich practice where he worked for 13 years until 2003. Needing a fresh challenge, he joined our practice in its more rural setting in 2003.
Clive is married to Kathee and has three grownup children, two grandchildren and two old Labradors. When not being dragged around the local field with the dogs his interests include Military History, Miniature War gaming and American Football.
He joined the practice in July 2003 to take over the Financial and Prescribing lead roles for when Jeff Fox retired. He is the practice lead on premises. Clive has been busy with Mary Parker exploring additional options for the premises at Poringland.
MD MRCGPGMC: 6156131
I joined Old Mill and Millgates as a partner in 2014 after spending one year at the surgery as a registrar. Norfolk has been my home for over five years now and living in Norwich puts me in the centre of a fun and bustling city. I have an international background and hopefully my experiences living, studying and working abroad help me deliver an open minded yet focused consultation with my patients. I enjoy working with patients to achieve their desired outcomes as well as educating them along their journey. You may also find me educating future doctors at the surgery as we participate in teaching 3rd year medical students from the UEA. I enjoy scuba diving, cycling, watching NFL and traveling to just about anywhere.
MBBS (UEA 2010), PGCert, MRCGP (2015)
Neil Thomas joined the practice as a partner in 2015 after spending the previous year at Old Mill and Millgates as a registrar in the final year of his training. Growing up in Suffolk, he never made it out of East Anglia, graduating from the University of East Anglia in 2010 and spending the next 5 years working in hospitals in Norfolk and Suffolk as part of his Foundation years and GPVTS training. He takes part in the practice’s relatively new venture of medical student training and has recently completed his PGCE.
Neil lives in Mulbarton with his wife Katherine, a primary school teacher, and their cats. When not at work (or on the allotment or travelling the world with Katherine) Neil can often be found playing the guitar with his rock and pop covers band in and around Norfolk.
MBBS (UEA Norwich) MRCGP
MD(Pecs 1992) MRCGP PGDD PGDCD
The nurse practitioner is here for people of any age with minor or major, acute, physical or psychological health needs. They are able to diagnose and treat many illnesses and injuries, prescribe medications where appropriate or offer advice and support as required.
Please continue to see your doctor or practice nurse for any on-going management of your chronic conditions. If you aren’t sure if our nurse practitioner can deal with your problem, come and see her anyway, as she may be able to help, or at least guide you to the most appropriate healthcare.
Definition of acute illness/injury – new onset, likely short duration of symptoms or need for intervention.
Definition of chronic illness – gradual onset long lasting conditions.
Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.
Ian is our Practice Paramedic. He helps with home visits and sees acute minor illness.
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.
Our very experienced phlebotomists take bloods on behalf of the partners for the practice.
Mary Parker MAMGP Practice Manager
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Bev Read Reception Head
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.
Julie Wright Secretarial Lead
There are limited community physiotherapy services locally at Long Stratton Community Care Centre, Flowerpot Lane, Long Stratton; Heathgate Surgery, Poringland or, if necessary, in your home.
Following referral, the community dietitian can be seen at the Millgates Surgery, Hempnall.
We have a team of attached district nurses who can be contacted via the surgery for home nursing help and advice.
The community chiropodist, speech therapist, occupational therapist, psychologist, psychiatric nurses and volunteers’ co-ordinator can all provide services locally and can be contacted by telephoning the Community Care Group Office at Long Stratton on 01508 531175 or through the surgery.
Social workers and the home care organiser can be contacted by telephoning the Norwich office on 0844 800 8014 or through the surgery.
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