Our next PPG meeting is on Wednesday 28th June 2017, 7.30pm at Hempnall Surgery
The next open evening is entitled 'Heart Disease' and is to be held on Tuesday 25th April 2017 at the Mill Centre, Hempnall, All welcome.
Everyone in the practice now has a named GP. If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.
We recently ran a survey to find out how you felt about being kept waiting for your appointment when a GP is running late. Click the 'Survey report' section in the right hand column to see the report. A big thank you to all those who participated, your feedback is very important to us.
Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded. The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act.
The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand. Please inform us if you have any communication support needs.
For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.
You can order online via the link at the top of this page, or you can order by post, fax (Poringland 01508 495371 Hempnall 01508 498315) or by dropping in your repeat prescription in person. We also operate an automatic ordering service for some patients. Please ask the dispenser if you are suitable for this service.
Please avoid collecting your prescriptions outside opening hours.
We now offer a texting service where we can text information regarding your prescriptions, including:
There is a prescription collection service operated by three local pharmacies if we do not dispense your medication.
Please do not store unused medicines, they can be returned to the surgery for safe disposal.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
The Electronic Prescription Service is now available at this practice. If you are a non-dispensing patient you can now have your repeat prescriptions sent electronically to a pharmacist of your choice without the need for you to pick up the paper prescription. This could save you the patient time and has the advantage of being traceable by the practice (we can see when it has arrived and been picked up by the pharmacist). For more information look at http://systems.hscic.gov.uk/eps/patients
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Order your repeat prescription on line
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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