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Compliments & Complaints

If you feel that you would like to make a comment or complaint about the service that we offer then please either write  to or ring Wayne Rawlings - Practice Manager on 01508 492929, Old Mill Surgery, Hardley Road, Poringland, NR14 7FA.


You may prefer to use our complaints form.  Link at the bottom of this page.

This can be posted to the above address. On receipt of your letter/form, we will acknowledge receipt within 3 working days and aim to have looked into the matter within 10 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue.

If you feel that your complaint has not been upheld then you might like to contact:

NHS England,
PO Box 16738,
B97 9PT.


Telephone: 0300 311 22 33

For more information please see our attached Patient Information Leaflet 

 Complaints Procedure

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