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Noticeboard

NAMED GP

Everyone in the practice now has a named GP.  If you are unsure who yours is then please ask at reception, but please remember that you can still see whichever GP you prefer.

CCTV

Closed Circuit Television is installed at the practice premises for the purpose of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded.  The practice follows the recommendations issued by the Data Protection Commissioner in accordance with powers under Section 51 of the 1998 Data protection Act. 

Accessible Information Standard

The Accessible information standard is a new law to make sure that people who have a disability or sensory loss are given information they can easily read or understand.  Please inform us if you have any communication support needs.  

For further information about the standard and a form you can fill in to let us know if you have communication support needs in the column on the right hand side of our website under the Accessible Information heading.

Compliments & Complaints

If you feel that you would like to make a comment or complaint about the service that we offer then please either write  to or ring Wayne Rawlings - Practice Manager on 01508 492929, Old Mill Surgery, Hardley Road, Poringland, NR14 7FA.

Complaints:

You may prefer to use our complaints form.  Link at the bottom of this page.

This can be posted to the above address. On receipt of your letter/form, we will acknowledge receipt within 3 working days and aim to have looked into the matter within 10 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue.

If you feel that your complaint has not been upheld then you might like to contact:

NHS England,
PO Box 16738,
Redditch,
B97 9PT.

Email: england.contactus@nhs.net

Telephone: 0300 311 22 33

For more information please see our attached Patient Information Leaflet 

 Complaints Procedure



 
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